General Terms and Conditions

These General Terms and Conditions (hereinafter the “GTC”) govern the conditions for the provision of accommodation and related services at Hotel ★★★ Plauter Kúria, operated by PLAUTER, s.r.o. (hereinafter the “Hotel”).

The GTC govern in particular the conditions of booking, conclusion of the accommodation contract, prices and payments, arrival and departure, cancellation of a booking, early termination of a stay, liability, complaints and other rights and obligations of the contracting parties.

Accommodation is provided on the basis of an accommodation contract in accordance with the relevant provisions of the legislation of the Slovak Republic.

The contracting party on the guest's side may be a natural or legal person who orders the accommodation or concludes the accommodation contract (hereinafter the “Guest” or the “Customer”).

If special conditions have been agreed for a particular booking, in particular in the booking confirmation, quotation or contract, in the case of a promotional or non-refundable rate, or in the case of a booking made through an online booking portal, those special conditions shall take precedence over these GTC to the extent that they do not conflict with the mandatory provisions of the applicable legislation.

Accommodation may be booked in person, by telephone, by e-mail, through the Hotel's website or through online booking portals.

A booking is deemed confirmed once it has been confirmed by the Hotel or, where applicable, once the condition of payment of a deposit or another payment condition stated in the offer or booking confirmation has been fulfilled.

The Hotel is entitled to require a deposit payment for selected bookings. The amount of the deposit and the date by which it must be paid are stated in the booking confirmation or in the special conditions.

When making a booking, the guest is obliged to provide true and complete details necessary for processing it.

The guest is obliged to check the details stated in the booking confirmation and to notify the Hotel of any discrepancies without undue delay.

Where a booking is made through a third party, the terms and conditions of the relevant booking portal shall also apply.

The price of the accommodation and of the services ordered is stated in the current price list, the quotation, the booking confirmation or the terms and conditions of the particular booking portal.

The price may depend in particular on the dates of the stay, the type of room or apartment, the number of persons, the length of the stay, board, a special offer, a discount or the method of booking.

For a particular booking, the price stated in its confirmation is decisive.

The price need not include services and charges that are not expressly stated in the booking confirmation, in particular the local accommodation tax and individually ordered additional services.

The Hotel may require payment of the price:

• in advance,
• in the form of a deposit payment,
• on arrival,
• or on departure,

in accordance with the conditions of the particular booking.

For group, corporate, wedding and other events, the payment terms are determined individually in the quotation, the confirmation or a separate contract.

Unless the special conditions of the booking provide otherwise, the Hotel may require a deposit of 50% of the price of the stay for individual direct bookings.

For short-term bookings, last-minute bookings or returning guests, the Hotel may, by agreement, allow payment to be made only on arrival.

The Hotel is entitled to require payment of unpaid services and other justified costs before the guest's departure.

The guest is obliged to pay the local accommodation tax if the obligation to pay it arises from the applicable legislation and the relevant generally binding regulation of the town of Veľký Meder.

The amount of the tax, the group of exempt persons and the conditions for its payment are governed by the legislation currently in force and the relevant generally binding regulation of the town.

The local accommodation tax may be charged separately and need not be included in the price of accommodation stated in the offer.

The standard check-in time is from 2:00 p.m.

The standard check-out time is by 10:00 a.m.

Later arrival is possible by prior agreement with the Hotel.

On arrival, the guest is obliged to present an identity document and to provide the details necessary for the Hotel to fulfil its registration and statutory obligations.

The Hotel may require payment of the relevant services or of a deposit on arrival, in accordance with the conditions of the particular booking.

Extension of the stay beyond the agreed date of departure is possible only by agreement with the Hotel and subject to current availability.

The guest is obliged to use the room, the apartment and the common areas properly and in accordance with their purpose.

The guest is obliged to comply with the Hotel's house rules and with the instructions of the staff relating to the safety and operation of the Hotel.

The guest may not, without the Hotel's consent, make substantial changes to the accommodation premises or move the furnishings in a manner that could cause damage.

The guest is obliged to notify the Hotel without delay of any damage, fault or other circumstance that may lead to damage or affect the proper provision of services.

Smoking is prohibited in areas where it is prohibited.

The guest is liable for damage caused to the Hotel by the guest's own conduct or by the conduct of persons for whom the guest is responsible, to the extent laid down by the applicable legislation.

When making a booking, the guest is obliged to state the correct number of persons to be accommodated, including children.

Accommodation of an additional person in excess of the number stated in the booking is possible only with the prior consent of the Hotel and subject to the capacity of the particular room or apartment.

The Hotel is entitled to refuse to accommodate an additional person if this would exceed the permitted capacity of the accommodation premises or breach other operational or legal conditions.

Any supplements for additional persons are charged in accordance with the current price list or the conditions of the particular booking.

Accommodation with an animal is possible only with the prior consent of the hotel and under the conditions laid down by the hotel.

Throughout the stay, the guest is responsible for the behaviour and safety of the animal and for cleaning up after it, and is obliged to respect the hotel's rules concerning the stay of animals.

Animals may not sleep or rest on beds, mattresses, duvets, pillows or any other bedding intended for guests. Nor are animals permitted to use bed linen, towels or other textiles intended for guests.

The guest is obliged to provide the animal with its own suitable bed, blanket or other mat intended for its rest and sleep.

If the guest fails to comply with the obligations set out in this article and the room equipment or hotel inventory is soiled, damaged or subjected to excessive wear and tear, the hotel is entitled to require payment of the demonstrably incurred costs of extraordinary cleaning, laundering, repair or replacement of the damaged equipment.

The guest is obliged to notify the hotel without delay of any damage to equipment or furnishings caused by the animal.

Animals may move only within those areas of the hotel to which they are permitted access, and the guest is obliged to comply with the relevant instructions of the hotel staff.

The conditions for cancelling a booking are governed primarily by the conditions stated in the confirmation of the particular booking.

Unless otherwise agreed for an individual direct booking, the following cancellation terms apply:

The cancellation fee is calculated from the price of the services ordered, in accordance with the conditions of the particular booking.

For bookings made through Booking.com or another online booking portal, the cancellation terms stated for the particular booking and in its confirmation shall apply.

Different cancellation terms may be laid down for promotional, special or non-refundable rates. The guest is informed of them before the booking is confirmed.

For group, corporate, wedding and other events, the cancellation terms are determined individually in the quotation, the confirmation or a separate contract.

Early termination of the stay

Cancellation of a booking before the guest's arrival and early termination of a stay that has already begun are different situations and are assessed in accordance with the relevant provisions of these GTC.

If, after the stay has begun, the guest ends the stay before the originally agreed date of departure, irrespective of the reason for the early departure, the guest is obliged to pay the price for the entire stay originally booked, to the extent of the confirmed booking. The guest's early departure does not give rise to any entitlement to a refund of the price for unused nights or to a proportionate reduction of the price.

This obligation also applies in cases where the guest ends the stay early for personal, health, work, transport or other reasons, or because of a change in the guest's plans.

If the price of the stay has been paid in advance, the hotel shall not refund it or reduce it proportionately in the event of early termination of the stay. If the price of the stay has not yet been paid in full, the guest is obliged to pay the remaining part of the price in full in accordance with the confirmed booking and the payment terms.

Leaving the room, the apartment or the hotel grounds early is not deemed to be a cancellation of the remaining part of the booking and does not release the guest from the obligation to pay the price for all the nights originally booked.

This is without prejudice to cases where the hotel expressly approves a different arrangement or an exception for the guest in writing.

The Hotel may require a deposit when a booking is made.

For individual direct bookings, a deposit of 50% of the price of the stay may be required, unless stated otherwise.

For group, corporate and wedding bookings, the amount of the deposits and the dates by which they must be paid are determined individually.

The use or refund of the deposit, or its set-off against the cancellation fee, is governed by the conditions of the particular booking, the agreed payment terms and the applicable legislation.

If, as a result of the cancellation of a booking, the Hotel acquires a justified claim to a cancellation fee or other compensation, the Hotel is entitled to set off such a claim against the deposit paid, to the extent permitted by law.

If the amount of the deposit exceeds the Hotel's justified claim, the difference shall be refunded to the guest in accordance with the conditions of the particular booking.

If the Hotel's justified claim exceeds the amount of the deposit, the guest is obliged to pay the difference, provided that such a claim arises from the particular agreement and the applicable legislation.

The guest may also end the stay early, before the agreed period has expired.

If the guest ends the stay early, the guest is obliged to pay the price for the entire stay booked, irrespective of the reason for the early departure. Details are set out in Article IX of these GTC.

If the reason for the early termination of the stay is a serious breach of the Hotel's obligations, or if the Hotel is unable to provide the agreed services, the situation is assessed according to the circumstances of the particular case and the applicable legislation.

This article is without prejudice to the mandatory rights of the consumer arising from the applicable legislation.

The guest is liable for damage caused to the Hotel, its furnishings or its property by the guest's own conduct or by the conduct of persons for whom the guest is responsible.

The Hotel is entitled to claim compensation for damage actually incurred and proven, to the extent permitted by the applicable legislation.

The Hotel shall not assert disproportionate or unproven claims against the guest.

The guest is obliged to report the occurrence of damage without undue delay.

The hotel is liable for the guest's belongings to the extent and under the conditions laid down by the generally binding legislation of the Slovak Republic.

The guest is obliged to secure personal belongings, valuables and sports equipment appropriately and to follow the hotel's instructions when storing them.

The guest is obliged to store bicycles and other sports equipment in the place designated by the hotel for that purpose. If the hotel provides a lockable area for the storage of bicycles, the guest is obliged to use that area in accordance with the hotel's instructions and to secure the bicycle properly with the guest's own lock, unless the hotel specifies otherwise.

If the guest places a bicycle or other sports equipment in the area designated by the hotel for safekeeping, the hotel is liable for such items to the extent laid down by the relevant legislation. The mere placing of a bicycle in the hotel grounds or in the hotel car park is not deemed to be the handing over of the bicycle into the hotel's safekeeping.

When storing a bicycle or other sports equipment, the guest is obliged to use the available security features and to lock it properly. The hotel is not liable for damage caused by the guest's insufficient securing of the item, to the extent permitted by the applicable legislation.

In the event of loss of, damage to or theft of an item, the guest is obliged to notify the hotel of this without undue delay. The hotel shall, within its means, take the necessary measures to establish the circumstances of the incident and, where necessary, shall assist the guest in reporting the incident to the competent authorities.

The guest acknowledges that the hotel car park is not a guarded car park, unless the hotel expressly states otherwise. The parking of vehicles, bicycles or other property in the car park is at the guest's own risk, to the extent permitted by the applicable legislation.

The provisions of this article do not apply to cases in which the hotel has expressly accepted the guest's item into safekeeping. In such a case, the hotel's liability is assessed in accordance with the relevant legislation and the specific conditions of the safekeeping.

The guest is obliged to notify the Hotel of any defect or deficiency found in the service provided without undue delay, so that it can be remedied during the stay.

The Hotel shall deal with the complaint or suggestion in accordance with the applicable legislation.

Where possible, the Hotel shall endeavour to remedy the deficiency found without undue delay.

When making a complaint, the guest is obliged to state in particular the subject of the complaint, the circumstances in which it arose and the requested manner of settlement.

The consumer has the right to contact the Hotel with a request for redress if the consumer is not satisfied with the way in which the complaint was handled or believes that the Hotel has infringed the consumer's rights.

If the Hotel rejects the request for redress or fails to respond to it within the statutory period, the consumer may, under the conditions laid down by the applicable legislation, make use of alternative resolution of the consumer dispute.

The conditions for alternative resolution of consumer disputes are governed in particular by Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes, as amended.

The Hotel processes the personal data of guests in accordance with the applicable legislation on personal data protection.

Personal data are processed in particular for the purposes of booking, conclusion and performance of the accommodation contract, invoicing, keeping records of guests, fulfilling statutory obligations and the legitimate interests of the Hotel.

Detailed information on the processing of personal data is provided in the Hotel's separate document “Privacy Policy”.

Where a booking is made through Booking.com, Expedia or another online booking portal, the terms and conditions of the relevant portal shall apply in addition to these GTC.

In the event of a difference between the general terms and conditions of the portal and the specific conditions of the booking, the wording of the conditions of which the guest was informed when making the particular booking is decisive, to the extent permitted by the applicable legislation.

Payments, refunds and cancellation terms for bookings arranged through a third party may be governed by the rules of the relevant booking portal.

For group, corporate, wedding and other events, the booking conditions shall be agreed individually.

The conditions stated in the quotation, the booking confirmation or a separate contract are decisive.

The individual agreement may govern in particular:

• the amount of the deposit payments and the dates by which they must be paid,
• the due dates,
• the cancellation terms,
• the number of persons booked,
• the scope of catering and additional services,
• the hire of premises,
• the conditions for decoration and other services.

For wedding and social events, the deposit or booking fee may be non-refundable under the particular contract, provided that this condition was notified to the guest and agreed in advance.

The Hotel is not liable for the impossibility of providing a service or for a delay caused by circumstances that the Hotel could not reasonably foresee, avert or influence, where such liability is excluded by the applicable legislation.

Such circumstances may include in particular natural disasters, fire, extensive technical failures, power and utility outages, decisions of public authorities or other extraordinary events beyond the reasonable control of the Hotel.

Should such a situation arise, the Hotel shall, as far as possible, endeavour to inform the guest without undue delay and to propose a reasonable solution.

The application of this article is without prejudice to the mandatory rights of the consumer under the applicable legislation.

The guest is obliged to comply with the rules of the accommodation establishment, in particular the rules concerning night-time quiet, safety, hygiene, the use of common areas and the protection of property.

The guest may not unreasonably disturb other guests by his or her behaviour.

The Hotel is entitled, after prior warning, to require the guest to cease behaviour by which the guest seriously breaches his or her obligations.

In the event of a gross or repeated breach of obligations, the Hotel may proceed in accordance with the applicable legislation, including the possibility of withdrawing from the accommodation contract in the cases laid down by law.

The Hotel is entitled to amend or supplement these GTC.

The current wording of the GTC is published on the Hotel's website.

For a particular booking, the wording of the GTC in force at the time the relevant contract is concluded or the booking is confirmed is decisive, unless special conditions or a change in legislation require a different procedure.

An amendment to the GTC does not affect rights and obligations that arose before the amendment took effect, unless the applicable legislation provides otherwise.

These GTC are governed by the law of the Slovak Republic.

The rights of the consumer arising from the mandatory provisions of the applicable legislation cannot be excluded or restricted by these GTC.

If any provision of these GTC becomes invalid or unenforceable, this shall not affect the validity of the remaining provisions, unless the applicable legislation provides otherwise.

These GTC take effect on 1 October 2026.

The current wording of the GTC is available on the website of Hotel ★★★ Plauter Kúria.